Awaiting Order Arrival
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date is around 24-72 hours. If you don't receive it within 72 hours, contact us please.
If the parcel hold by riders, knock us. We will take care of it immediately.
If all other options fail, you prefer not to wait taking the goods, knock us. We will discuss you with a feedback that will be in action immediately if that okay for you.
Track the status of your order: in the website and the courier tracking link which provides the ability to track the status of an order by tracking number or a link directly.
Ordering & Payment
We accept all major debit/credit cards (Visa, Mastercard), Internet Banking, and Mobile Financial Services (bKash, Nagad, Rocket). The specialized "Cash Discount" pricing shown on our website is instantly applied to any order completed via Cash, Cash-on-Delivery, or direct Mobile Banking transfers.
You can place an order seamlessly by adding your chosen tech gear to your digital shopping cart and clicking checkout. While you can complete your purchase as a guest, we highly recommend creating a free storefront account to instantly save your active warranty profiles, track delivery fleets.
If you need to adjust or cancel an order, please contact our retail support desk immediately. Orders can be seamlessly modified or canceled anytime before our shipping crews initiate final packaging and hand data sheets over to our nationwide courier networks.
Your online transaction safety is our highest priority. Our digital checkout infrastructure is fully encrypted using bank-grade SSL (Secure Sockets Layer) encryption matrices, ensuring your personal transaction data remains completely private, secure, and shielded from third-party interception.
Yes, we provide reliable Cash-on-Delivery services across all 64 districts of Bangladesh. For locations outside Dhaka, we require a small advance booking deposit via bKash or Nagad to secure the order before our dispatch crew hands your double-boxed package over to the courier network.
After sales
Our customer desks are run exclusively by passionate tech purists and custom hardware enthusiasts. We provide full aftercare assistance, including help with companion software driver setups, firmware flashing, macro programming, and web-driver calibrations.
Our premium monitor arms come standard with both non-destructive edge C-clamp templates and through-desk grommet kits. They securely mount to wood, MDF, metal, and dense particle boards, though we do not recommend clamping them directly onto raw tempered glass desk surfaces.
We enforce a strict, heavy-duty packing protocol where every item is double-boxed and heavily padded with bubble wrap. This ensures your custom mechanical keyboards, optical mice, or premium headsets remain completely protected from the rough handling typical of nationwide transit.
We enforce a strict, heavy-duty packing protocol where every item is double-boxed and heavily padded with bubble wrap. This ensures your custom mechanical keyboards, optical mice, or premium headsets remain completely protected from the rough handling typical of nationwide transit.
We source our inventory directly from official manufacturing plants and authorized international brand managers, bypassing unverified third-party supply lines. Every item arrives at our storefront completely sealed in factory-fresh retail packaging with untouched serial numbers ready for official product verification.
Refund
To initiate a refund, please contact our support desk within 24 hours of receiving your order with your purchase invoice and clear video evidence of the unboxing process. The product, its original retail packaging, and all included factory accessories must remain completely intact and unused to qualify for a successful verification loop.
When a refund is approved for an online transaction, our billing desk processes the reverse transaction directly through the EPS (Easy Payment System) gateway panel. EPS securely routes the data back to your original payment source, automatically identifying whether you completed the checkout via bKash, Nagad, internet banking, or a credit card.
If an order is canceled due to an out-of-stock issue, a manufacturing defect, or a fulfillment mistake on our end, you will receive a 100% full refund through the EPS gateway. However, for voluntary order cancelations requested before shipment, standard nominal digital transaction gateway fees charged by EPS may be deducted from the total payout.
If your money does not reflect in your account after 7 working days, please get in touch with our billing desk with your EPS transaction tracking ID. Our team will instantly pull up the digital ledger from the EPS payment portal to provide you with an official bank reference number so you can track the settlement with your bank.
Once our billing desk triggers the transaction cancelation inside the EPS dashboard, the system processes the request immediately. Depending on your bank's internal settlement pipelines or your mobile wallet provider's transaction cycles, the refunded capital will settle back into your account within 5 to 7 working days.